FAQ’s

All goods supplied by CasualSelect are from official sources and covered by the normal 12 months retailer warranty (subject to: wear and tear, accidental damage and misuse).

You can return any item within 28 days of receipt for a refund or to exchange the same item for an alternative size. The items must be returned in their original condition, which includes any packaging. For example, shoes

If goods are being delivered outside of the EU, we will remove any VAT (Value Added Tax) applied at the prevailing rate by the UK government to goods purchased. Once the package reaches its destination country any customs or import duties levied by the government of the destination country must be borne by the recipient.

We accept debit cards and major credit cards: Visa, MasterCard, Discover, Maestro, JCB, and American Express.

Before you add a card make sure that you can use it for recurring payments and online international transactions.

If goods are being delivered outside of the EU, we will remove any VAT (Value Added Tax) applied at the prevailing rate by the UK government to goods purchased. Once the package reaches its destination country any customs or import duties levied by the government of the destination country must be borne by the recipient.

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Please contact us via Email and we will advise you on what we are able to do for you. We have a limited timeframe to cancel your order as we send orders to the warehouses as soon as they have been submitted to ensure that our fulfilment times are as fast as possible.

If it’s too late for Customer Service to cancel your order then you can either refuse the delivery (request that the courier return to sender) or you can arrange for the order to be returned to us. Upon receipt of the return we will issue you with a refund (providing the returned item and packaging is received in ‘as new’ condition). The refund will be made through the same method that was used for the original payment.

Please contact us via Email and we will advise you on what we are able to do for you.